Contact Appeals
Need to reach out? Call our provider contact center or submit an online inquiry for general appeals assistance. Representatives are available Monday-Friday 8 a.m.- 4 p.m. ET/CT* (excluding holiday closings and training dates).
Florida / U.S. Virgin Islands
Part A: 888-644-4112
TTY: 711
Fax: 904-361-0593
Florida / U.S. Virgin Islands
Part B: 866-454-9007
TTY: 711
Fax: 904-361-0595
Puerto Rico
Part A: 877-908-8433
TTY: 711
Fax: 904-361-0593
Puerto Rico
Part B: 877-715-1921
TTY: 711
Fax: 904-361-0595
*CT hours only apply to FL providers
In addition to fax or SPOT portal submissionyou may also mail your redetermination form for a first level appeal:
Florida
First Coast Service Options
JN Redeterminations Part A/B
P.O. Box 3411
Mechanicsburg, PA 17055-1850
Puerto Rico / U.S. Virgin Islands
First Coast Service Options
JN Redeterminations Part A/B
P.O. Box 3412
Mechanicsburg, PA 17055-1851