Contact Medical Review
Need to reach out? Medical Review related questions should be directed to your nurse reviewer. For general assistance call our provider contact center or submit an online inquiry for general medical review assistance. Representatives are available Monday-Friday 8 a.m.- 4 p.m. ET/CT* (excluding holiday closings and training dates).
Part A
Florida / U.S. Virgin Islands: 888-664-4112
Puerto Rico: 877-908-8433
TTY: 711
*CT hours only apply to FL providers
Part B
Florida / U.S. Virgin Islands: 866-454-9007
Puerto Rico: 877-715-1921
TTY: 711
Address
First Coast Service Options
Medical Review
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050-9419
Email: Complete an online inquiry
Additional medical review information
Contact the prior authorization team:
Call: 855-340-5975
Fax number: 855-815-3065
Mailing address:
First Coast Service Options, Inc.
JN Prior Authorization
PO Box 3033
Mechanicsburg, PA 17055-1804