Opening a secure email message from ZIX

In order to protect personal identifying information or personal health information, First Coast will sometimes send providers secure emails. Due to problems with some organizations not being able to access the SecureZIP files, an alternate secure website (ZIX) is utilized to send secure information.

If you have never received a ZIX message before, you must first register in order to view your message. Please follow these steps:

First, select the attachment

You may receive a security box. Click ‘Open’

On the next screen click the ‘Register’ button

Enter your first name, last name, password, and confirm password. Then click ‘Register’

This window will appear saying you are now registered. Close this window, which returns you to the ‘Continue’ screen

In this window, click ‘Continue’

After clicking ‘Continue,’ you are now at the login screen. Enter your login information to receive your message.