Website viewing recommendations
General website viewing
First Coast’s provider websites (medicare.fcso.comand medicareespanol.fcso.com) are optimized for the most secure viewing experience. Connections to and from the site will use TLS 1.1 or 1.2 security settings.
If you experience an error when opening a link, enable TLS 1.1 or 1.2 in your browser. Disabling TLS 1.0 in your browser is recommended but not required.
If your browser does not support the newer TLS 1.1 or 1.2 versions, replace or upgrade the browser with a more recent or supported version.
For additional information regarding the most commonly used desktop or mobile browsers, refer to the table below:
| Microsoft Internet Explorer (IE) |
Compatibility notes |
|---|---|
| Desktop and mobile IE version 11 |
Compatible with TLS 1.1 or higher by default If you see the "Stronger security is required" error message, you may need to turn off the TLS 1.0 setting in the Internet Options > Advanced Settings list. |
| Desktop IE versions 8, 9, and 10 |
Compatible only when running Windows 7 or newer, but not by default. Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2. |
| Desktop IE versions 7 and below |
Not compatible with TLS 1.1 or higher encryption. |
| Mobile IE versions 10 and below |
Not compatible with TLS 1.1 or higher encryption. |
| Microsoft Edge |
Compatible with TLS 1.1 or higher by default. |
| Mozilla Firefox |
Compatibility notes |
|---|---|
| Firefox 27 and higher |
Compatible with TLS 1.1 or higher by default. |
| Firefox 23 to 26 |
Compatible, but not by default.
|
| Firefox 22 and below |
Not compatible with TLS 1.1 or higher encryption. |
| Google Chrome |
Compatibility notes |
|---|---|
| Google Chrome 38 and higher |
Compatible with TLS 1.1 or higher by default. |
| Google Chrome 22 to 37 |
Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile). |
| Google Chrome 21 and below |
Not compatible with TLS 1.1 or higher encryption. |
| Google Android OS Browser |
Compatibility notes |
|---|---|
| Android 5.0 (Lollipop) and higher |
Compatible with TLS 1.1 or higher by default. |
| Android 4.4 (KitKat) to 4.4.4 |
May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher. |
| Android 4.3 (Jelly Bean) and below |
Not compatible with TLS 1.1 or higher encryption. |
| Apple Safari |
Compatibility notes |
|---|---|
| Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher |
Compatible with TLS 1.1 or higher by default. |
| Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below |
Compatible with TLS 1.1 or higher by default. |
| Mobile Safari versions 5 and higher for iOS 5 and higher |
Compatible with TLS 1.1 or higher by default. |
| Mobile Safari for iOS 4 and below |
Not compatible with TLS 1.1 or higher encryption. |
If you experience any issues using the recommendations listed above, please clear your cache and reload the website.
Issues with viewing PDFs
If you are experiencing issues with PDFs, it is recommended to download and save the PDF by right clicking on the link to the PDF. Once the document is saved, first open your PDF reader and then open the file from within your reader. Additional information may be found on Adobe Acrobat's help document.