Part B service-specific review – psychotherapy services (CPT codes 90832-90839)

On August 17, 2020, medical review activity resumed, as directed by CMS, with implementation of post-payment service-specific medical record review.

First Coast is tasked with preventing inappropriate Medicare payments. One of the ways this is conducted is through medical review of claims. This helps to ensure that Medicare pays for services that are covered, coded correctly, and medically reasonable and necessary. 

High level results and top denial / partial denial reasons are listed below for the post-payment service specific reviews for psychotherapy services (CPT codes 90832-90839) that have been conducted by First Coast. If you have questions about your individual results, please contact the nurse reviewer assigned to your review for additional information.

Psychotherapy services (December 2020-March 2021)

Top full / partial denial reasons:

The most common reasons for denial or partial denials are the following:

• Level of care / incorrect coding – N/A
• Medical necessity – The documentation lacked evidence to support the service as medical necessary and reasonable. The documentation lacked evidence to support the requirements of the First Coast Local Coverage Determination (LCD).
• Insufficient documentation –The documentation provided was insufficient to support the services as billed to Medicare. First Coast Medical Review makes multiple attempts to correct these error types before completion of the review.
• Billing errors – N/A