Submit Part A financial documentation requests electronically
Are you using regular mail for submissions to First Coast? We have several electronic options that are easier and faster for you to use. Additionally, submitting documentation electronically:
- Saves time, electronic submission eliminates mailing delays
- Eliminates administrative costs, electronic submission costs nothing
- Protects patient information, electronic submission is secure
- Allows for the immediate confirmation of receipt, electronic submission provides transaction confirmations
Read on to find out how you can avoid the wait by submitting electronically.
What are you trying to submit?
- Immediate recoupment request
- Extended repayment schedule (ERS)
- Bankruptcy notification
- Credit balance report
- Cost report
- Provider audit, reimbursement department (PARD) documentation:
- Including Supplemental Security Income (SSI) realignment requests, wage index / occupational mix submissions, cost report reopening requests, and more.
Immediate recoupment request
The immediate recoupment process is for providers who have received an overpayment demand letter from Medicare. You may elect to have your overpayment(s) repaid through the immediate recoupment process and avoid paying by check or waiting for the standard recoupment that begins 41 days from the date of the initial demand letter.
| Electronic Submission Method | Submission Instructions | Additional Resources |
|---|---|---|
| Fax |
The fax to image option allows for documentation to be submitted directly to First Coast. Fax responses to (904) 361-0359 |
For details and submission guidelines refer to Immediate Recoupment / Offset Request Form. |
ERS
An ERS is an option for returning overpaid money to First Coast. Ideally, a request for an ERS should be made immediately after receiving the initial demand letter; however, an ERS can be requested at any point in time the overpayment is outstanding.
| Electronic Submission Method | Submission Instructions | Additional Resources |
|---|---|---|
|
To facilitate prompt attention to your request for an ERS, please use the appropriate link below to access a checklist of information that is required: Extended Repayment Plan (ERP) Form – Corporation or group Extended Repayment Plan (ERP) Form - Sole Proprietor E-mail the documentation to FCSO-ERS@FCSO.com |
For more information, refer to Overpayment forms webpage. |
Bankruptcy notification
When a provider files for bankruptcy, First Coast must be notified immediately.
| Electronic Submission Method | Submission Instructions | Additional Resources |
|---|---|---|
|
Submit a copy of the notification to FCSO-BankruptcyNotification@fcso.com Include the following information:
|
For details and additional information refer to Notify First Coast Service Options if you file bankruptcy article |
Credit balance report
When a provider receives an improper or excess payment for a claim, it is reflected in their accounting records (patient accounts receivable) as a “credit”.
Note: Credit balances being repaid by check cannot be submitted via these options and must be received by mail only. For details, links and submission guidelines refer to credit balance reporting resources.
| Electronic Submission Method | Submission Instructions | Additional Resources |
|---|---|---|
| SPOT |
SPOT is a FREE, secure internet portal for Part A and B customers to use to easily connect directly to First Coast. SPOT provides quick access to a number of time-saving features. To submit a credit balance report, select the submit documentation option from the SPOT toolbar and then select credit balance report from the drop down. |
To learn more and enroll for SPOT, visit the SPOT webpage. |
| Fax |
The fax to image option allows for documentation to be submitted directly to First Coast. Fax check and supporting documentation to (904) 361-0359. |
For more information, visit credit balance reporting resources. |
Cost report
Each year, Medicare Part A providers must submit an acceptable Medicare cost report package to their MAC for the purposes of determining their Medicare reimbursable cost. The package consists of a variety of cost report materials.
For details and submission guidelines refer to cost report resources.
| Electronic Submission Method | Submission Instructions | Additional Resources |
|---|---|---|
| Medicare Cost Report Electronic Filing (MCReF) |
The MCReF provides all Medicare Part A providers the ability to electronically file 100% of their Medicare cost report package, including all supporting documentation, directly to their MAC. Successful MCReF submissions will immediately be received by the provider’s MAC to begin their 30-day cost report acceptance process. |
To learn more, visit the Medicare Cost Report Electronic Filing (MCReF) on the CMS website. |
PARD documentation
Submit documentation to PARD including supplemental SSI realignment requests, wage index / occupational mix submissions, cost report reopening requests, and more.
| Electronic Submission Method | Submission Instructions | Additional Resources |
|---|---|---|
| SPOT |
SPOT is a FREE, secure internet portal for Part A and B customers to use to easily connect directly to First Coast. SPOT provides quick access to a number of time-saving features. To submit PARD documentation, select the submit documentation option from the SPOT toolbar and then select Provider Audit & Reimbursement from the drop down. The selections in the document type dropdown will allow you to submit a wide variety of documentation to PARD:
|
To learn more and enroll for SPOT, visit the SPOT webpage. For more information about PARD, visit the PARD webpage. |
First Coast offers free education on the submission methods described above. Access the following to learn more:
- Live Events calendar
- On-Demand Learning education
Back to the Avoid the wait home page to explore more topics and options for electronic submission: