Chronic care management and patient communication
“Is text messaging included in the time spent for CCM?” may be a common inquiry among care management service providers. CMS addresses chronic care management guidelines and how practitioners can offer access to care and care continuity, with reference to communication methods such as secure messaging, secure web or other methods:
- Provide 24-hour-a-day, 7-day-a-week (24/7) access to physicians or other qualified practitioners or clinical staff, including providing patients or caregivers with a way to contact health care practitioners in the practice to discuss urgent needs no matter the time of day or day of week
- Provide continuity of care with a designated practitioner or member of the care team with whom the patient can get successive routine appointments
- Provide patients and caregivers enhanced opportunities to communicate with their practitioners about their care by phone and through secure messaging, secure web, or other asynchronous non-face-to-face consultation methods (like email or secure electronic patient portal)
Reference
Disclaimer
This material is proprietary information of Novitas Solutions and First Coast Service Options Inc. This material may not be duplicated, in whole or in part, for profit-making purposes. First Coast and its staff make no representation, warranty or guarantee this compilation of Medicare information is not error-free, nor that use of this information will prevent differences of opinion or disputes with Medicare.