Welcome to First Coast’s provider website

This page is dedicated to helping new visitors find their way around the provider website. We encourage you to look at each section, as it will help familiarize you with the website so you can find the information you need as quickly as possible.

Step one: Familiarize

As a new user, it is helpful to understand the layout of the website. View these help documents on navigation and search, and discover how to utilize the site map to your advantage. 

• Navigation help-- Begin to familiarize yourself with the layout of the provider website using this detailed help document.
• Search help -- Understand how to successfully launch and filter your search to help you find the results you are looking for.
• Topics – Learn the main categories available on the provider website.
• Contact center – Quickly find phone numbers, addresses, contact center information, holiday closures, and more.

Step two: Stay connected

Medicare is constantly changing and content is always posted to the provider website to keep you in the know. Stay informed by utilizing these communication efforts. We encourage you to view these pages for quick access to Medicare updates. 

• Top navigation – Top tools and pages are conveniently listed on the menu and for one click access.
• Join eNews -- Stay informed with a free subscription to eNews. With regularly scheduled emails and special enhanced notifications, you will be among the first to learn of the latest Medicare news.
• Latest updates - This page contains all recent news. Many of the topic pages also have a section which provides the latest for those areas. 

• Stay informed on processing issues – Included in the Quick clicks list, this table provides details on processing issues currently being worked by First Coast, how they may affect you, and what actions (if any) you need to take.

• Stay up to date on recent website enhancements -- Through this page, you will learn if something on the website has been relocated, if there have been functional enhancements, or if new tools are available.
• View our learning center to learn more about the Medicare program through webcasts, live events, and our On-Demand Learning, available 24/7.

Step three: Get started 

Plan on becoming a Medicare Provider or want to check on the status of your enrollment application? Everything you need is available in our provider enrollment section.

Steps to becoming a new provider: 

Enroll

• Assistance is here: Remove the guesswork from determining which enrollment forms to use with the application assistance tool.
  • Online: Providers looking to enroll are encouraged to use the internet-based Provider Enrollment, Chain, and Ownership System (PECOS). Enroll online with Internet-based PECOS today.
  • Paper: Unable to enroll online? View a list of CMS-855 forms to fit your enrollment needs.

Check your status 

• Check the status of your enrollment application
  • Unsure how to use this tool? View the enrollment status help guide

Welcome to Medicare

• Once you become a new member to the Medicare community, be sure to visit our Welcome to Medicare section to review a basic introduction to Medicare and links to useful resources on the provider website.

Learn how to submit claims

• Submit claims electronically
• Understand the guidelines for submitting claims

Access claim status, payment history, eligibility, data reports, and more

• Secure Provider Online Tool (SPOT)

Useful guides

• New provider roadmap
  • Use this guide to access additional resources related to the Medicare process.
• Electronic submission
  • Learn how to electronically submit your claims, medical records, and other correspondence.

Part A | Part B

Step four: Help is here if you need it

• Self-service tools can get you the answers you need. Be sure to visit the tools center.
• Help is just a click away. View helpful resources such as FAQs and more.
• Can’t find what you are looking for? We are here to help. Live chat is available for website-related inquiries, Monday – Friday, 10 a.m. – 2 p.m. ET. by clicking the chat icon when available.