Can lifetime reserve (LTR) days be used automatically if the beneficiary elects not to use them?

Member for

6 months 1 week
Submitted by Ursula.Weaver on

No, hospitals are required to notify patients who have used or will use 90 days of benefits that they can choose not to use their reserve days for all or part of a stay. The hospital notice should be given when the beneficiary has five regular coinsurance days left and is expected to be hospitalized beyond that period. If the hospital discovers the patient has fewer than five regular coinsurance days left, it should immediately notify the patient of this option. The hospital should notate when it informed the patient of this option.

 

What must providers do when a duplicate primary payment is received?

Member for

5 months 1 week
Submitted by Courtney.Miller on

When a provider receives primary payments from Medicare and another insurer for the same service billed, the provider must repay the overpayment within 60 days of the receipt of the duplicate payment. 

The following steps will ensure proper correction to Medicare records and calculation of secondary payment is made.

Where do my additional documentation requests (ADR) letters and medical review (MR) correspondence go?

Member for

4 months 4 weeks
Submitted by Tonya.Sellers on

The ADR/development letter is mailed to a provider’s practice address on file with Medicare. 

For individual providers rendering services in large facilities such as hospitals, the ADR letter may be misdirected and/or not received in a timely manner by the appropriate department and/or individual provider.

Providers in these situations may request First Coast to mail all correspondence (including ADRs) to the “pay-to” address listed on their Provider Enrollment, Chain and Ownership (PECOS) file.

Medicare replacement plans

Member for

5 months 1 week
Submitted by Charles.Johnson on

If the patient is enrolled in a Medicare Advantage plan, contact the Medicare Advantage plan prior to rendering services to determine what amount the patient is responsible for out of pocket. This will provide you guidance on whether to treat or bill the patient. Medicare does, however, limit the amount providers can bill patients for services. Refer to Medicare & You handbook more information.

How is a Medicare secondary payment determined?

Member for

5 months 1 week
Submitted by Courtney.Miller on

The Medicare secondary payment is determined by a series of calculations and comparisons. The primary insurer’s claim processing details on their explanation of benefits (EOB) is needed to determine the secondary payment amount.

Three calculations are made per procedure. The lowest of the three is the secondary payment. 

Calculation 1 

If the Obligated to Accept payment in Full (OTAF) amount is present, 

My claim was denied because the patient was in a skilled nursing facility (SNF) and consolidated billing applies. What is included in consolidated billing?

Member for

5 months 1 week
Submitted by Charles.Johnson on

One of the provisions of the Balanced Budget Act (BBA) of 1997 (Section 4432b) requires consolidated billing for SNFs. The consolidated billing requirement confers on the SNF the billing responsibility for the entire package of care residents receive during a covered Part A SNF stay, as well as physical, occupational, and speech therapy services received during a non-covered stay.

I have contacted the overlapping facility numerous times and have asked them to correct their claim, but the claim has not been corrected. What steps can be taken to get the other facility's claim updated?

Member for

5 months 1 week
Submitted by Charles.Johnson on

While providers and facilities are required and expected to work together to resolve the billing issue, providers may occasionally require assistance from the MAC. In that case, First Coast will work with both the provider and the facility for resolution. In addition, when the overlapping claim is processed by another MAC, First Coast will work with that other MAC.

Complete and submit 'Request for Assistance Form'

You may request assistance from First Coast to resolve your overlapping claims. Please complete, print and fax:

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