Articles

Claim Status

The Claim Status feature allows users to check the status of their claims. Allow two to three business days for...

The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.

Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this...

A self-service feature is available via the Part B interactive voice response (IVR) that allows providers / customers to request...

Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare...

Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have...

The Comparative Billing Report (CBR) for Part A providers furnishes a detailed examination of the comparative data that Medicare...

Complete review of the Submit Documents feature in SPOT.

The Financial Information feature allows you to review payment status, lookup financial control number (FCN) information, review...

Part A and Part B users may use the Appeals feature to submit an appeal request, and view appeals status / outcome. 

This...