Part A interactive voice response (IVR) operating guide
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Articles
Article Type
Category
PC-ACE training module: Setting up the program
The PC-ACE Professional Training Module provides instructions necessary to set up and use the PC-ACE software.
New provider roadmap: Appeals
An appeal is a new and independent review of an initial determination of a claim.
Step 1: Determine whether you are submitting a
...
User guide - finding LCDs, NCDs, and related coverage information
This how-to guide offers tips for searching for medical policy information via First Coast’s search tools and the CMS Medicare...
Fast facts: Skilled nursing facility (SNF) helpful hints
Read this article for helpful hints for SNF claim reviews by CERT.
PC-ACE User Guide: Section 3 - Enter a Medicare secondary claim
The following instructions are for entering a claim with Medicare as the secondary payer. For more information on billing...
Breakdown of common Minimum Data Set (MDS) errors: Sections D - E - GG
Sections D - E - GG
Section D: Mood
D0150 Resident Mood Interview (PHQ-2 to 9©)
- Supportive documentation within the record; nurse...
Checklist: Skilled nursing facility (SNF) documentation
This checklist is an aid to assist skilled nursing facilities with responding to medical record documentation requests.
FastTrack to Medicare coverage policies
FastTrack to Medicare coverage policies provides a hierarchy of critical resources to determine if a Medicare policy exists, and...
On-demand learning: Billing & appeals
These recordings of past in-house webinars include topics like modifiers, hospital outpatient services, overpayment requirements...